Steps points do not work always On Ziznino Balance App
Hi
The app and points have been working fine until the two last days.
The points for steps over 7500 do not give an extra point like before.
I look into the history of apple health and I am way over 7500steps.
How to correct missing points. Where can I see what you have registered ?
The app has no history function which makes it hard to see what you have collected. Do you want a screenshoot?
Br
Niklas
The app and points have been working fine until the two last days.
The points for steps over 7500 do not give an extra point like before.
I look into the history of apple health and I am way over 7500steps.
How to correct missing points. Where can I see what you have registered ?
The app has no history function which makes it hard to see what you have collected. Do you want a screenshoot?
Br
Niklas
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Thank you for your inquiry!
Yes, please send me a screenshot so that I can forward to our Support Team for further review.
Best Regards,
The problem with no extra point is still a problem. It it seams to happen each second day. And sometimes no problem.
Can you see in your system which date steps point have not been identified by the app?
Attach one example of screen shoot
Br Niklas
Thank you for suppling the screen shot!
I have forwarded this to our App Support for further review. I will follow up as soon as we receive a response.
Thank you for your patience and understanding as we work towards a resolution!
Hi,
My zinzino balance app doesn't record my steps either. Would you be able to help? Thank you.
Thank you for your inquiry!
Can you provide me with the name and the login ID number for APP account please?
Best regards,
The login id is 2007462673
Is your Balance App synced with your phone's step counter? If so, then please let me know how many steps points you should have and I will manually adjust it, also I see that you had your partner number connected to the app, I have changed that to your customer number. Partners are not allowed to have the BalanceApp.
Have a great day,