Premier customers ordered and paid for a startkit with a bounded monthly subscription. They get discounted prices and other offers. All other customers are Retail customers, they are not bounded and pay Retail prices.
When your Retail customer enrolls a Premier Kit your customer will turn into a Premier Customer.
Your customer who enrolled a Premier Kit and has not yet paid, is still a Retail customer until their payment is registered.
I solved that problem. I have another one. This customer is pregnant, she can't drink balance oil. If you cancel her subscription, I will subrcribe again for the tablet form.
When your Retail customer enrolls a Premier Kit your customer will turn into a Premier Customer.
Your customer who enrolled a Premier Kit and has not yet paid, is still a Retail customer until their payment is registered.
Thank you for your inquiry!
We apologize for the inconvenience.
May I have the name and the login ID number or order number for the account please?
Have a great day!
Best regards,
Hi Charlane,
I solved that problem. I have another one. This customer is pregnant, she can't drink balance oil. If you cancel her subscription, I will subrcribe again for the tablet form.
Yasemin Mejia
ID2015012670
Thank you..
We can just change the subscription to Essent+ Premium for the customer.
Would you like me to do that for the customer?
Best regards,
The subscription has been updated.
Best regards,