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why I was charged twice for one order

my order #64080732 was charged twice on my credit card, I want that corrected.

Steven Bruce Moody Stevens Report inappropriate content


  • Hi Steven,

    Thank you for your question!

    Per your phone call and voicemail today. The order was refunded back to the credit/debit card today for you.

    Have a great day!

    Best regards,

    Support USA
    Charlene Customer Service
  • Thank you for your reply, but I had contacted my bank since I was not able to talk to someone over the weekend and they reverted one of the charges and now your company reverted the second charge.
    I just received the package today Thursday and I open the box and I was supriced to see no instructions regarding the use of the products , just the test kit.
    I decided to read the reviews of the company and the comments of consumer reports. This is upsetting for me..
    I want to return the box with the content and I'm not interested anymore in taking these products.
    Please indicate at which address I must ship the box to returning the content.
    Thank you!

    Steven Moody
    Steven Bruce Moody Stevens
  • Hello Mr. Stevens,

    We regret that you would like to return the product. You can return the product according to our Return Policy as long as it is unopened and resalable. Once received back at the warehouse.  The refund will be processed in 7 to 10 business days from that date.  Please be sure to include a copy of the packing slip in the order.

    You can return the product to the address below.
    Zinzino LLC
    6077 Wells Park Rd
    West Jordan, UT 84081

    The instructions for the BalanceOil are on the bottle. The instructions for the BalanceTest are located inside the test. Both instructions for the products are also located on the website.

    Best regards,

    Support USA
    Charlene Customer Service

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