To latest comment

Product Perks Balance

How do I use my product perks balance?  It says I have $60 available but I can't figure out how to use it.  Thank you.
Carolyn Hazel

Comments

  • Hello Carolyn,

    Thank you for your inquiry!

    Product Perks Program*
    • $10 Product Perks per auto-ship per customer account; no matter the number of articles on the auto-ship.
    • The Product Perks are accumulated monthly.
    • The customer must have a Subscribe & Save auto-ship & paying shipping in order to receive monthly Product Perks.
    • The Customer must have earned enough Product Perks to purchase the product of choice; no partial payments.
    • Can the Product Perk be used towards shipping?
    • A:  No. Product Perks can only be used towards a product that is not currently part of their auto-ship order.
    • It cannot be used towards product that is part of their current auto-ship order.
    • It cannot be used towards shipping. However, they can choose to have the free product shipped with their next auto-ship, in which case there would be not extra shipping charge since the $8.95 shipping/handling covers all products in that order. Or have the product shipped out right away and pay shipping for the order.
    • Email customer care at usa@zinzino.com or call customer care at 561-203-1767 from 9am to 6pm EST to place the Perk Order.
    Best regards,
    Charlene Customer Service
  • How does one use the perks at checkout?
    Claudia T
  • Hello Claudia,

    Thank you for your inquiry!

    You would email usa@zinzino.com or call customer care at 561-203-2767 to place the order using your perks.

    Have a great day!

    Best regards,
    Charlene Customer Service
  • Hi Charlene! Thank you for this very helpful post.
    It sure would save a lot of time if these instructions could be nested with the Perks page so customers could help themselves. Maybe we could recommend this to the web design team? Ultimately, it would even be great to automate the Perks redemption process online without needing to call customer service!
    Also, this is a really great feature of subscribe and save auto-ship and I only learned about it (as a partner) after many months with ZZ. In my opinion, it's worth frontline promotion.
    Megan Shockro
  • Hello Megan,

    Thank you for your inquiry!

    I have also forwarded your feedback.

    Have a great day!

    Best regards,
    Charlene Customer Service

Add your comment or create a new post

Your name and post can be seen by everyone.Your e-mail will never be shown publicly.