Perks Balance

How do I use my accumulated perks?
Jonathon Pond Report inappropriate content

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  • Hello Jonathan,

    Thank you for your inquiry!

    You can call customer care at 561-203-1767 between the hours of 9am - 6pm EST. Or you can email or chat with us.

    We would need your name on the customer account and customer login ID number.
    State which product that you would like to order using the Shipping Perks.
    Let us know if you would like to have the order shipped with the next monthly subscription order. Or you can pay shipping to have the order shipped out right away.

    Best regards.
    Charlene Customer Service
  • Hi Charlene, I just noticed I lost 10 points in mid-December. Do the Perk Points expire?
    Julie
  • Hello Julie,

    Please see the response below to question.

    Q: Do my Perk Points expire?
    Yes, the Perk Points will expire in 12 months.

    Best regards,
    Charlene Customer Service
  • I unsubscribed to my monthly order, because I felt it was crazy to spend close to $8 every month, for shipping.   I just ordered 3 months worth of my balance essent.  will my perks expire because I don't get the auto-shipment?


    cindy
  • Hello Cindy,

    Thank you for your inquiry!

    Please see the response below to question.

    Q: Do my Perk Points expire?
    Yes, the Perk Points will expire in 12 months.

    Best regards,
    Charlene Customer Service
  • Do I only earn points by having a monthly subscription?  I prefer to get a 3 month supply to avoid the excessive postage
    cindy
  • Hello Cindy,

    Thank you for your inquiry!

    You earn perks every month the monthly subscription order is processed and you are shipping for that order. You earn $10.00 each time the monthly subscription order is processed.

    Best regards,
    Charlene Customer Service
  • If you have more than 1 subscription in your monthly order, do you earn $20 e.g.: is it $10 for 'each' subscription item or $10 total?  

    TIA,
    GP
    GP
  • Hello GP,

    Thank you for your inquiry!

    You earn $10.00 each month the monthly subscription order is processed. If you pay for shipping on the monthly subscription. It doesn't matter how much product you have on the monthly subscription, you will still earn only $10.00 each month the monthly subscription order is processed.

    Best regards,
    Charlene Customer Service
  • But I have to have a Monthly Subscription or Yo earn points and will lose the points I have.
    I’m tired of recycling Boxes containing one month’s supply, that are big enough for 6 !
    It’s a Waste. The product shipped from Utah was so much smaller. Now you’re shipping from a center closer to me in Huge boxes that I have to recycle
    Every other company I get vitamins from ships them in envelopes FOR FREE






    cindy
  • Hello Cindy,

    Thank you for your inquiry!

    In order to receive the $10.00 shipping perks for your monthly subscription. You are charged each month a shipping fee of $7.95 plus taxes if you are in the US.

    We apologize for the inconvenience.

    I have forwarded the information regarding the size of the boxes for you.

    Best regards,


    Charlene Customer Service
  • How can I use my Perks Balance?
    Linda Weiss
  • Hello Linda,

    Thank you for your inquiry!

    Product Perks Program*
    $10 Product Perks per auto-ship per customer account; no matter the number of articles on the auto-ship.
    The Product Perks are accumulated monthly.
    The customer must have a Subscribe & Save auto-ship & paying shipping in order to receive monthly Product Perks.
    The Customer must have earned enough Product Perks to purchase the product of choice; no partial payments.
    Can the Product Perk be used towards shipping?
    A: No. Product Perks can only be used towards a product that is not currently part of their auto-ship order.
    It cannot be used towards product that is part of their current auto-ship order.
    It cannot be used towards shipping. However, they can choose to have the free product shipped with their next auto-ship, in which case there would be not extra shipping charge since the $7.95 shipping/handling covers all products in that order.

    You can call customer care at 561-203-1767 or email usa@zinzino.com to place the order.

    Best regards,
    Charlene Customer Service

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