I Never Receive Zinzino's emails in my inbox and they end up in the trash folder, why?

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• Thank you for your inquiry Josephine!
  
  We apologize for the inconvenience!
  
  We updated to a new email format for our outgoing emails a couple of months ago.  This problem can be resolved by unmarking the email as spam.  Then the emails that follow should arrive in your inbox.
  
  Best Regards,
  

  Michelle Customer Care Supervisor
  16 Oct 2018

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