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I do not want automatic delivery

I specifically asked not to be put on automatic delivery!  I received notification that my next order was shipped.  I will need a return label as I will not accept this shipment.  Please remove account from automatic delivery.

Comments

  • Hello Susan,

    Thank you for your inquiry!

    We apologize for the inconvenience.

    May I have the name as it appears on your account and or the login ID number or order number please?

    Best regards,
    Charlene Customer Service
  • Susan Schurdell
    ID 2008731246
    Order #67039034
  • Hello Susan,

    Your subscription was cancelled per your phone call to customer care on 1/28/21. The order dated 1/26/21 is the last order that you will receive from Zinzino.

    Best regards,
    Charlene Customer Service
  • I canceled my subscription.  I got a verification email saying my subscription was canceled and yet today I received notification that “my shipment is on its way”.  This is making me angry!!!! I do not want to have this on my charge card and now I’m responsible for return shipping.  Please take care of this immediately.  I do not want to give your company a bad review but if that’s what it takes to get this handled properly, I will take that action.
  • Hello Susan,

    The order that you received tracking for is a $0.00 order for the backordered product Viva+ that was not in your last shipment.

    Best regards,
    Charlene Customer Service

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