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How does the money back guarantee work?

Zinzino Customer Service


  • Money back guarantee only counts if the customer has ordered a 6-month subscription that includes BalanceTests.

    If the customer scores 3:1 on the section of the test entitled Omega-6 to Omega-3 balance, the first time they receive their test score, they have the opportunity to cancel their subscription and ship the unused products back to Zinzino. The customer will get their money back for their start order. (Test 1, that has been used and one-month supply of the product is free).

    In the cases where the customer has purchased a subscription without any Tests included, there will be no refund.

    Refund policy does not apply to partners, only to persons registered as a customer with a subscription.

    See rules at

    Zinzino Customer Service
  • When I try to withdraw from my web account it says I don’t have enough in there?  How can I withdraw the money?
  • Hello Patrick,

    Thank you for your inquiry!

    The first step would be to contact Support to verify or update the tax information associated with the Partner ID. Once that information is updated to the account the commissions will become available in your Web Account for withdrawal. This information is also available online at under Partner Support FAQ:

    Best Regards,
    Michelle Customer Care Supervisor

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